Service for headend technology, amplifiers & distribution technology

General Informationen

Please use our return notes:

Warranty Service

Please send the device together with the proof of purchase from Kathrein enclosed which will serve as a warranty proof.

Please note that returns without a valid warranty proof will be processed as a charged service.

If you have not purchased your device from Kathrein, please contact your dealer. 

The warranty period is 24 months from the date of purchase. The warranty claim expires in the event of external influence (e.g. water damage, overvoltage or damage to the device).

Out of Warranty

We will provide a cost estimate upon request. If you do not want the device to be repaired, we can dispose of it for you free of charge.

If you wish to receive the faulty device without any repair, we will charge a device-specific inspection fee and the shipping costs.

How to Commission the Repair Service

  • Make sure to pack the device appopriately. We cannot accept any liability for damage during transportation.
  • Send the device together with the return note and proof of purchase to the address below.

KATHREIN Sachsen GmbH
Repair Service
Lindenstr. 3
09241 Muehlau

Phone:+49 3722 6073-40
Fax:     +49 3722 6073-18

E-Mail: service@kathrein-sachsen.de

You will receive a repair receipt confirmation with an RMA number by email.

In most cases, it will take 10 working days to process your repair.

Technical customer service

KATHREIN Digital Systems GmbH
Customer Service

Eiselauer Weg 13
89081 Ulm
Germany

Phone: +49 731 270-909 70
Business hours: Mon - Thu 8:00 - 17:00 & Fri 8:00 - 16:00 (CET)

Outside business hours: Send e-mail

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