Service for headend technology, amplifiers and distribution technology

General Information

In the event of a warranty claim, please contact BKtel.

Please note: Out of warranty

Please use our return notes:

We will provide a cost estimate upon request. If you do not want the device to be repaired (also if we dispose of the device for you), we will charge a device-specific inspection rate and the shipping fee.

How to Commission the Repair Service

  • Make sure to pack the device appropriately. We cannot accept any liability for damage during transportation.
  • Send the device together with the return note to the address below.

KATHREIN Sachsen GmbH
Repair Service
Lindenstr. 3
09241 Muehlau

Phone: +49 3722 6073-40
Fax:      +49 3722 6073-18

E-Mail: service@kathrein-sachsen.de

You will receive a repair receipt confirmation with an RMA number by email.

In most cases, it will take 10 working days to process your repair.

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