Service for headend technology, amplifiers and distribution technology
In the event of a warranty claim, please contact BKtel.
Please note: Out of warranty
Please use our return notes:
We will provide a cost estimate upon request. If you do not want the device to be repaired (also if we dispose of the device for you), we will charge a device-specific inspection rate and the shipping fee.
How to Commission the Repair Service
- Make sure to pack the device appropriately. We cannot accept any liability for damage during transportation.
- Send the device together with the return note to the address below.
KATHREIN Sachsen GmbH
Phone: +49 3722 6073-40
Fax: +49 3722 6073-18
You will receive a repair receipt confirmation with an RMA number by email.
In most cases, it will take 10 working days to process your repair.